Insurance Claims

At Westland, the claims process is when we prove our commitment to you, our customer, and to the coverage you’ve purchased from us.

If you happen to have a claim, that’s when you truly realize what the term “insurance customer service” really means to us – and to you. See how some of our customers describe their claims experience.

Claims promise

We will behave professionally and honestly throughout the claims process to get you a fair and timely settlement. Our high-quality claims service is recognized throughout the insurance industry.

Locally owned and operated advantage

We’re a BC-owned company with a head office that’s easily accessible from across the Lower Mainland. This means we can make claim settlement decisions quickly and fairly without having to consult anyone “back East”.

Focusing on you

During the claim settlement process, we focus on you, our customer. We believe in using the best resources available and will do our best to fully explain your coverage and guide you through an open, honest claims process.

Restoring and repairing

Replacing possessions is only one part of the claim settlement process. We also have a network of preferred vendors who will guarantee their work and do their best to complete the work in a professional and timely fashion.