Insurance Complaint Resolution in BC

We recognize that there may be times where there may be a disagreement, or you may be dissatisfied, and this process is intended to assist in sorting through and resolving your concerns.

Step1

Speak to your broker if you have a concern about your policy, rates, or insurance coverage. If you have a concern about your claim, and you have been unable to resolve it with your claims adjuster, please contact the claims examiner or claims supervisor.

Step2

If your broker has been unable to resolve your concern, ask to speak to the Regional Manager. If your claim concern has not been satisfied, please contact the Claims Manager.

Step3

We have a Complaint Liaison Officer. Please contact:

Complaint Liaison Officer

Westland Insurance Company Limited

Location

200-2121 160th Street
Surrey, BC
V3S 9N6

Contact info

Phone: 604-543-7788
Toll Free Phone: 1-800-899-3093
Toll Free Fax: 1-866-775-685
Email: contactus@westland-insurance.com

The Complaint Liaison Officer will ensure prompt and fair review by management to seek a solution and will provide an explanation of our position should the result not meet with your satisfaction.

Step4

Should you wish to pursue the matter further, you may then refer the matter to an external body, the General Insurance Ombudservice (GIO). The GIO is an independent dispute resolution service that is focused solely on the successful resolution of consumer complaints. They are impartial professionals with experience in the insurance industry and related sectors, and their goal is to use their experience and industry-related insight to work towards a fair solution between individuals and their insurance providers. For more information, please visit their web-site at www.giocanada.org or contact toll free 1-877-225-0446.